Information Systems

Responsibilities

Information Systems is responsible for supporting all divisions of the Corporation by evaluating, creating, purchasing, installing, processing, training, maintaining all computer related hardware and software, communications systems, office equipment (photocopiers, faxes), telecommunications systems, GIS and Internet services.

This responsibility extends to networking, operating systems, communications networks, phone systems, applications, programming, mapping, manuals, training, operations, security, policies, standards, procedures and the City web site.

Functions and Services

Information Systems supports 317 users at 26 facilities throughout the city by way of the Help Desk. All calls for support, for any of the items of responsibility, are documented and routed to the appropriate personnel for resolution. In 2004, 4,295 calls were recorded and resolved. As all calls are now being tracked and the system has been expanded to include phone systems and security systems, 3,096 calls were received from January to September.

Geographical Information System (GIS) services is a subsection of Information Systems designed to provide technical support to internal and external clients of the corporation and to provide public information to its residents and visitors. It is the central source of GIS data, mapping and application development for the corporation.

Supported Systems

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