Contact City Hall
Have a comment? Want to ask a Question? Contact Us!
To begin the Contact Process, you need to Login if you have an existing profile OR select "Create a new Profile" if this is your first time using the Contact Form.
The information is entered into our Service Request System that has
been developed to increase customer service and ensure each request is handled to the best of our ability.
If you already have a username and password, please enter it below. You can create a new profile that will ask for your
contact information by clicking on the 'Create a new Profile' link below. Once you have a profile, it will also work for future requests through the system. If you have created a profile in the past but don't remember the password, click
the 'Retrieve password' link to have your password e-mailed to you.
Please visit the Service Request System background page for information.
Calling City Hall
When you dial the main City Hall phone number 905-356-7521 you will be answered by our automated system. You can say the name of the person or division and the auto attendant will dial the extension. If you need assistance, you can press '0' or say 'operator' and your call will be directed to the operator.
However, if you know the extension number of the person you want to reach, you can press the four digit extension number as soon as you hear the beginning of the automated message. View the Phone Directory for common extensions.
Virtual Contact Information
Visit niagarafalls.tel for City of Niagara Falls contact information including phone numbers and various web sites. Bookmark that page for easy access from your computer or mobile device.
City Hall Hours
City Hall is open Monday to Friday, 8:30 A.M. to 4:30 P.M., holidays excluded. View the Holidays page for a listing of the days that City Hall is closed.
Visiting City Hall
Get directions to City Hall from the Directions page. It provides a map and driving directions from many different entry areas of Niagara Falls.
4310 Queen Street
Niagara Falls, Ontario, Canada
L2E 6X5
Marriage Licence Information
If you are contacting City Hall about a Marriage Licence, please refer to our Marriage Licence Frequently Asked Questions page first. Most questions related to marriage licences are answered by this FAQ.
Tourism Information
For all tourism related items, please visit the Niagara Falls Tourism website or email info@niagarafallstourism.com.
Elections
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