Here's how you can help...

  • BE A GOOD NEIGHBOUR... clear snow and ice from sidewalks as soon as possible after a snowfall to ensure that they are safe for all residents. Lend a hand to those who may not be physically able to shovel.  You can also join the Snow Buddies program.
  • DON’T PARK ON THE STREET DURING A SNOWSTORM AND WHILE SNOW CLEARING OPERATIONS ARE UNDERWAY!... Parked cars make plowing difficult, and sometimes impossible. If vehicles are not removed from City streets during plowing, and are found to contravene the by-law, they will be towed. With your help, winter maintenance crews can plow snow faster and more efficiently, and reduce the chances of having to dig your car out a snow drift!
  • PARK YOUR CAR WITHIN YOUR DRIVEWAY... please do not let your vehicle extend onto the street or sidewalk as it may contravene the by-law.
  • KEEP CHILDREN SAFE... don’t let children play or build snow forts or tunnels in the snow banks at the side of the road or in the middle of cul-de-sacs.
  • PLOW OPERATIONS...Operation staff will be updating the Current Snowplow Operations page and local media on plowing operations. Please tune into 105.1 ED FM or 610 CKTB AM.
  • SNOW PLOWS...snow plows have no place to push the snow except to the curb or shoulder of the road. Sometimes this happens just after you have finished shovelling. We appreciate that this can be frustrating, however, we ask your cooperation in clearing the snow without placing snow on the roadway. It is illegal to push snow from your property onto the street. If you hire a private contractor to clear your driveway, make sure the contractor does not push snow into the travelled portion of the roadway, or fill in the sidewalks.  Find out your Road Classification.  This will help to determine when the plows will be clearing your street.
  • PILE SNOW ON THE RIGHT SIDE...of your driveway when facing the road if possible when shoveling. This helps reduce the amount of snow created by the snow plow at the end of your driveway.
  • REMOVE SNOW FROM AROUND FIRE HYDRANT...on or near your property to enable quick access by emergency personnel if the need arises.
  • HELP PREVENT STREET FLOODING AND ICING...by clearing snow away from storm sewer catch basins near your property.
  • GARBAGE & RECYCLE DAYS...do not place your garbage and recycle boxes on top of snow banks. If possible, place them on your driveway or near the edge of the road.
  • SUPERMAIL BOXES...Canada Post is responsible for clearing the snow and ice around Super Mailboxes. If your mailbox is blocked by snow, please contact Canada Post at 1-800-267-1177.
  • NOISE!...understand that noise may be generated by snow plowing operations. Regretfully, there is no way to avoid this problem. Sidewalk and road clearing operations are undertaken day and night in order to quickly and efficiently provide for motorists and pedestrians in accordance with our service delivery standards.
  • PAY ATTENTION TO THE WEATHER...so many ignore the weather reports with expectations of the roads to be in summer driving conditions.
  • DRIVE DEFENSIVELY!...this means taking responsibility for yourself and your actions, and keeping an eye on what’s ahead. The following precautions can make any trip safer:
    • Ample Time: Give yourself ample time to get to your destination
    • Reduce Speed: Slow down and arrive early
    • Distance Yourself: Leave room to stop between you and the vehicle ahead of you
    • Watch for Children: Watch for children crossing streets and playing on snowbanks
    • Snow Plow Caution: Stay 10 metres back from snow clearing equipment
    • Never Pass a Snow Plow: Plows create whiteouts, reducing visibility