Communication Division

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The Communications Division of the Niagara Falls Fire Department was recently upgraded to a state-of-the-art P25 radio communications system. Radios can communicate in analog mode with legacy radios, and in either digital or analog mode with other P25 radios. Additionally, the deployment of P25-compliant systems will allow for a high degree of equipment interoperability and compatibility in the future.

Staffing consists of one Captain of Communications and 4 full-time Telecommunicators.  Staffing is augmented by full time fire-fighters who are fully trained in all aspects of alarm room dispatch protocol.

Our system is fully redundant, having a second server located that can be switched to instantly should the need arise. As well, should we ever have to abandon the main dispatch centre, a back-up centre has been made operational and can be manned within minutes.

We have the ability to receive up to 4 incoming 9-1-1 emergency calls at once. We also receive direct alarms from monitoring companies, both directly connected as well as from remotely monitored systems. In addition, with tiered response protocols we assist the Niagara Emergency Medical System by receiving info from their dispatch and respond accordingly.