Information Systems is responsible for supporting all divisions of the Corporation by evaluating, creating, purchasing, installing, processing, training, maintaining all computer related hardware and software, communications systems, office equipment (photocopiers, faxes), telecommunications systems, GIS and Internet services.
This responsibility extends to networking, operating systems, communications networks, phone systems, security systems, applications, programming, mapping, manuals, training, operations, security, policies, standards, procedures and the City web sites.
Functions and Services
Information Systems supports the users and facilities throughout the city by way of the Help Desk. All calls for support, for any of the items of responsibility, are documented and routed to the appropriate personnel for resolution.
Geographical Information System Services
Geographical Information System (GIS) services researches and provides information which is spatially-associated with various databases to supply different forms of mapping and analysis for both internal and external users. The section is involved in assigning civic addresses, scoping corporate projects, asset management, and application integration and development. In addition it provides hard copy maps, imagery, visual display materials, data-entry standardization, corporate training and policy and procedure development.
The Network Services section of Information Systems is responsible for all hardware evaluation, purchasing & support. All computers, printers, copiers, audio/visual systems, security systems, scanners and other computer accessories are supported by this section. The corporate document imaging strategy, the corporate e-mail system, the corporate virtualization strategy, and all server and desktop operating system support is done through the Network Services section. The Network Services section also offers first level support for all corporate standard desktop applications as well as specialized software at off-site locations such as Transit, Fire and the Service Centre.
The Software Services section of Information Systems is responsible for creating and implementing computerized programs. This involves setting up and administering purchased software packages that are used corporate wide. It also includes scoping, designing and deploying custom applications for other sections in IS as well as other departments within the City. In many instances we design custom ‘add-ons’ to enhance purchased software, and deploy integrations that link various applications in order to deliver the best possible solution.
Other substantial responsibilities of Software Services include creating custom reports, writing technical manuals / help guides, training end users, and providing technical support for both purchased and in-house applications.
Web Services creates, develops, supports and maintains the various web applications used throughout the city for internal and external purposes. Such public examples are the Official Niagara Falls Website and the Niagara Falls Viewer. Custom web applications are a large part of what we do, in addition to integrating web components into existing software applications.
In addition to web applications, they also manage the Domain Names owned by the City and manage the public DNS configuration.