Contact the City

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General Comments / Complaints

Specific Service Inquiries

Send a specific inquiry to a department by selecting a category and clicking Send Message.

Calling or Faxing City Hall

When dialing the main City Hall phone number 905-356-7521 you will be answered by our automated system. If you are calling from outside of the Niagara Area, you can use the Toll-Free number for City Hall: 1-877-999-7521. View the Phone and Fax Directory for common extensions and fax numbers.

Hours of Operation

City Hall is open Monday to Friday, 8:30 A.M. to 4:30 P.M., holidays excluded. View the Holidays Closures page for a listing of the days that City Hall is closed. Even when City Hall is closed, you can contact the Municipal Service Centre for municipal emergencies.

Visit the Niagara Falls Museums website for their contact information and hours of operation.

Visiting City Hall

Get directions to City Hall from the Directions page. It provides a map and driving directions from many different entry areas of Niagara Falls.

4310 Queen Street
Niagara Falls, Ontario
L2E 6X5

Tourism Information

For all tourism related items, please visit the Niagara Falls Tourism website.