Contact the City

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General Comments / Complaints

Specific Service Inquiries

Send a specific inquiry to a department by selecting a category and clicking Send Message.

Calling or Faxing City Hall

When dialing the main City Hall phone number 905-356-7521 you will be answered by our automated system. If you are calling from outside of the Niagara Area, you can use the Toll-Free number for City Hall: 1-877-999-7521. View the Phone and Fax Directory for common extensions and fax numbers.

Hours of Operation

City Hall

City Hall is open Monday to Friday, 8:30 A.M. to 4:30 P.M., holidays excluded. View the Holidays Closures page for a listing of the days that City Hall is closed. Even when City Hall is closed, you can contact the Municipal Service Centre for municipal emergencies.

MacBain Community Centre - Customer Service Centre

  • Monday, Tuesday, Friday 8:30 a.m. to 4:30 p.m.
  • Wednesday, Thursday 8:30 a.m. to 7:00 p.m.
  • Saturday 9:00 a.m. to 1:00 p.m.

Niagara Falls Museums

Visit the Niagara Falls Museums website for their contact information and hours of operation.


City Hall

Get directions to City Hall from the Directions page. It provides a map and driving directions from many different entry areas of Niagara Falls.

4310 Queen Street
Niagara Falls, Ontario
L2E 6X5

MacBain Community Centre

View a map to the MacBain Community Centre. You can also contact them by phone at 905-356-7521, extension 3330.

7150 Montrose Road
Niagara Falls, Ontario
L2H 3N3

Tourism Information

For all tourism related items, please visit the Niagara Falls Tourism website.