Water Billing

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  • How are water bills calculated?

    Water bills are calculated by the addition of the following charges:
    There are four charges on every residential water bill:
    -Water and Sewer Volumetric Charges- Based on the consumption of water used.
    -Water and Sewer Service Charges- Flat rate charges based on the size of the water meter at the property.Categories: Water Billing

  • How do I change my mailing address?

    - To change your mailing address, you must submit a formal request through one of the following options:
    1. Emailing the request to water@niagarafalls.ca
    2. Mailing in a letter requesting the change to: P. O. Box 1023 4310 Queen St., Niagara Falls, ON L2E 6X5
    3. Filling out the mailing address change request form at City Hall or the Macbain Community CentreCategories: Water Billing

  • How do I change or add a name on a water account?

    To change or add a name to a water account, you must submit a formal request through one of the following options:
    1. Emailing the request to water@niagarafalls.ca
    2. Mailing in a letter requesting the change to: P.O. Box 1023 4310 Queen St., Niagara Falls, ON L2E 6X5
    3. Filling out the mailing address change request form at City Hall or the Macbain Community CentreCategories: Water Billing

  • How do I do a manual read?

    To manually read your water meter read the digits from left to right including the black shaded area. The small red triangle on the meter indicates water usage. If the triangle is moving water is being used.Categories: Water Billing

  • How do I find out if I have a leak?

    There are a few simple tests to try:
    Record the meter reading before going to bed or leaving the house for a few hours. Ensure that no water is being used then check the meter again when you return. The water meter reading should be the exact same. If the reading has changed, it is likely you have a leak.
    90% of leaks in residential plumbing are found in the toilet tank. A simple test to check a toilet for leaks is to place food colouring in the tank of the toilet. Do not touch the toilet for 10-15 minutes. If any of the colouring appears in the toilet bowl then the toilet has a leak.
    Inspect any fixtures that are connected to your water supply including, but not limited to:
    Household taps (inside and out)
    Water-cooled air conditioners
    Humidifiers
    Underground lawn sprinkler systemsCategories: Water Billing

  • How do I set up a new water account?

    -If you are purchasing the property: A letter from your lawyer must be sent requesting a final meter reading. The letter should include your name and the closing date. Once we receive this we will visit the property on the closing date, read the meter, finalize the vendors account and start a new account for you.
    -If you are renting at the property: You must come into our office at City Hall or the Macbain Centre with a $230.00 deposit (residential), a copy of the lease and your ID. Once we receive this we will go out and read the meter, finalize the owner's account and start a new account for you.
    -The $230.00 deposit is necessary for all tenants and must be paid before the account is put into a tenant's name. It cannot be billed or paid in installments. There are no exceptions.
    Categories: Water Billing

  • How do I sign up for e-billing?

    To sign up for e-billing, email water@niagarafalls.ca stating your billing address and water account number.Categories: Water Billing

  • How is my meter read if the reader does not go inside my house?

    There is wire that connects your meter inside the home to a touchpad on the outside of the home. Once every two months the meter readers go to your property and read the meter from the outdoor touchpad.Categories: Water Billing

  • How much does it cost to fill my pool?

    -The current cost per cubic meter for water and sewer combined is $2.2064. There is 1000 litres in 1 cubic meter.
    -Determine the number of litres in your pool, convert this number to cubic meters and multiply by the rate of $2.2064.
    -There is no relief for the sewer portion when filling a pool or watering a lawn.
    Categories: Water Billing

  • How often is my water bill issued?

    Water bills are issued every two months for residential accounts and monthly for commercial accounts.Categories: Water Billing

  • I'm moving and need to finalize my account. What should I do?

    -If you own the property: A letter must be sent from your lawyer before the closing date requesting a final meter reading. The letter should include the name of the purchaser, the closing date and a forwarding address for your final bill. The letters can be faxed to 905-356-2082.
    -If you are a tenant at the property: Please call 905-356-7521 ext. 4347 before you move out the property. Please indicate the date you are moving out and a forwarding address for your final bill.
    -Once we receive the necessary information from the lawyer and/or yourself we will have the meter reader go to the property on the closing date or move out date and read the meter. We will then finalize your account and send your final bill to the forwarding address provided.
    Categories: Water Billing

  • My water bill has been consistent now suddenly it is very high. Why has this happened?

    A sudden increase in your water bill may be due to a number of reasons including:
    -A leak at the property
    -A number of estimated readings followed by an actual reading. If your water usage was under estimated and your consumption was actually higher than what was estimated you will see an increase in your current bill.
    -An increase in the number of people living at the property
    -An increase in water usage due to watering, filling a pool, etc.Categories: Water Billing

  • What happens if I cannot pay my bill by the due date?

    -If a water bill remains unpaid after the due date of the bill a onetime 5% penalty is added to the balance of the bill.
    -A reminder notice is then issued giving two additional weeks to pay the balance. Money must be received in our office by the due date of the reminder notice. Please note, payments made at the bank, or through online or telephone banking can take up to 5 days to receive.
    -If payment is still not received by the due date on the reminder notice:
    -A tenant account: A hand delivered collection card is delivered the following Tuesday with a $9.00 fee added. The tenant then has until Friday to pay in full or else be disconnected the following Tuesday.
    -An owner account: Arrears over $200.00 are added to the owners tax account three times a year along with a $22.00 processing fee.Categories: Water Billing

  • What payment options are available to pay my water bill?

    The following payment options are available to pay you water bill:
    -Pre-Authorized or Equal Billing: This payment option requires filling out an application form that can be found on the website. Please note a void cheque is required to be submitted with your application form.
    -By Mail: You can mail water bill payments to City of Niagara Falls, P.O Box 1023, Niagara Falls, ON, L2E 6X5
    -In Person:
    -At banks, credit unions, trust companies in Niagara Falls (Up to and including the due date)
    -City Hall - 4310 Queen St., Niagara Falls, ON, Monday - Friday 8:30 a.m. to 4:30 p.m.
    -Drop boxes are also available outside of City Hall or in the entrance way of the MacBain Community Centre
    -MacBain Customer Service Centre - 7150 Montrose Rd. Niagara Falls, ON Hours: Monday, Tuesday, Friday 8:30 a.m. - 4:30 p.m., Wednesday, Thursday 8:30 a.m. - 7:00 p.m., Saturday 9:00 a.m. - 1:00 p.m.
    -Online:
    -Electronic payments may now be made through your financial institutionCategories: Water Billing

  • Where can I buy a new bulk water card?

    Bulk water cards may be purchased through the Water Department, located at our Municipal Service Centre (3200 Stanley Avenue).  For more information, call 905-356-1355 ext 6322.

    Categories: Drinking Water, Municipal Works, Water Billing, Water Meter

  • Where is my water meter located?

    Most meters are located in the basement of the property, along the front wall near the floor. Other common places include basement washrooms and laundry rooms.Categories: Water Billing

  • Why did the water meter reader leave me a card?

    If the meter reader is unable to get a reading from the touchpad on the outside of your home they will leave a card for you to read the meter. This could be because the touchpad is on the other side of a locked or frozen gate, the touchpad is giving an error message, there is a dog at the property etc. If the meter readers are unable to get a reading two consecutive periods in a row the Municipal Service Centre is asked to investigate the issue to ensure regular readings are taking place for accurate billingCategories: Water Billing